Other beauties are being blatantly ignored or worse still, ignored in favour of a customer
that came after you, what an ego shot eh?
The irreversible logic of the shop is another classic as your query is met with an answer
that indicates that the laws of time and space do not apply in the building in which you stand.
I could list more but my absolute favourite has to be the don't know, don't care and won't
try ethic; a plague on so many businesses now that it isn't even funny.
On the flipside,
customers are more than guilty of demonstrating some of the most disgusting language and
treatment and I can assure you, I have certainly been on the receiving end of my fair share of that.
Take a call centre job for instance.
You know the game, you're receiving in-bound calls from customers enquiring, nay, screaming
for answers about an aspect of the service or billing they've received from the company you work for.
I stress work for because I believe it is vital to remember that when people call in to such
places for advice they are not calling the CEO or the human resources department or in fact
anyone who played a part in the concerned businesses role in annoying the customer in the first place.
They are calling an ordinary worker that has likely received inadequate training from said company
and who is also being harassed on an hourly basis by relentless supervisors who know the unattainable
targets they are setting but clearly don't care.
So Joe customer spends twenty minutes on hold before being transferred through to an actual person
and is all the more livid for it.
I've known customers to not even introduce themselves or ask a relevant question about their
situation to the operator that has been assigned to help them.
Hilariously, the customer is standing in his home with a bill in his hand repeatedly shouting,
What's this? offering no further details as if the worker can actually see the document.
There are countless more examples of such lunacy but it starts to get serious when customers
waste no time in beginning the insult tirade.
Before a worker has even had the chance to prove whether they are personally inept or not,
they (male or female) can be called a bitch, motherfucker, arsehole, bastard, fucking bastard
(for that extra punch you know?), lying shit-face and yes, even the one last culturally
unacceptable insult: The C word.
Stir in all of the other threats from legal to actual physical harm and you have to have
some sympathy for those guys and gals that are taking that kind of abuse on a daily basis.
I spoke to three impatient idiots on the bounce and I felt like I needed to reach through the phone.
These impulses need to be quelled.
I suppose what I'm trying to say is, come on people you know, have we really degenerated as a
species to such a point that we can't even speak to one another in a civil fashion?
Regardless of which side of the fence we happen to be on at the time, can we not remember
to apply a little more patience and decency to our exchanges with our fellow human beings?
It seems to me that it's a double-edged sword; workers allow themselves to become
complacent and lack pride in their work and consumers understand that their getting a
service but decide that it is all they want to see.
People need to remember that they are dealing with real people, not just a voice on the
end of a line or a shirt with a company nametag on it.
I offered you some of my experiences from both sides of this particular topic and while it's
obvious that I am not perfect in any regard here, I am trying to be more tolerant and I think
we all should think a bit further than our own situation when we're dealing with other people.
If you're a customer and you feel your temper flaring, or you're a worker and you know
you could have done a better job, think about it you know, consider what you would want
for yourself and if your good nature is not reciprocated, don't take it personally.
Life's too short.
Opinions - What is Reclaim The Streets about Anyway? A Personal Perspective
Many moons ago in my misspent youth, I, like many others, used to have a problem with Authority
and 'fought injustice' wherever I discovered it.
So I joined others in the grand mass of those in the non-conformists uniform, and would
march, relevant placard in hand, most Saturdays.
These days the
Opinions - Musings By Mark Pollard
A couple of things that have perplexed me over the years:
Firstly, why the link between heel bars and key cutting? They always seem to be combined
under the same roof. I don't geddit.
Potential for major calamities, too - imagine going in for a new heel
on your brogues and ending up
Opinions - Pete Docherty Is Dead! By Rich Mills
The headline they all want to see! I've watched the development of what is a disturbing form of hero worship.
The desire to see self-destruction in the flesh, is how I read many of the reviews I've read about
Pete Docherty, Babyshambles, the Libertines new album,
Opinions - The End of Solidarity? By Jane Foster
Recent experiences have spurred me on to write this little piece. In the space of a year or so I've gone from being a community-loving socialist to something resembling an individualist...well in some ways anyhow.
I'll start from the beginning. Having been brought up on an estate with definite community
Opinions, Reply - Of monkeys, mice and men. By Martin J Deane
In her A Call for Peace, Michelle D Clark covers
much ground as to why we do awful things to each other.
The key is, to quote her, that We are all guilty.
We are. We are all guilty - we make enemies.
We create them out of people who think differently to us, or eat rice, or act in different ways.
We are human; some people annoy us, some wind us up, others
Opinions - The War By Carolyn
Since the war in Iraq has been reported about, I made a silent agreement with myself that
whatever thoughts about the war I have I will not write about or permanently express in any way.
I think this is because of some type of anger that I haven't felt
Opinions - Will graduate plumbers be up to the job? By Jane Foster
The recent programme Posh Plumbers on BBC1 highlighted the growing number of middle class graduates and professionals turning to plumbing for a living. With a national shortage of 32,000 plumbers, and salaries to match those of a decent job in the capital, the profession is changing.
Opinions - Come On You Hull! By Laura Baldwin
So our latest award to sit alongside our much treasured worst city to live in the UK award'
is that of the fattest city in the UK. Yep, not content with telling us that we live in
the most crap city in the UK but apparently we're also a bunch of big lard arses as well. Charming.
It seems that no-one has anything good to say these days about the historic city of Hull.
Opinions - Haircuts In The Crowd By Mr. Lucifer
If you are becoming bored of the vain, look at me I'm so cool culture that swamps the nationwide
indie/rock scene and if you are sick of standing among people with the same haircuts,
the same clothes, and the same transfixed miserable look on their faces, then,
you are obviously craving exactly what I am